One of three individuals selected nationally for Apple's rotation-based program, that provides a comprehensive understanding of Apple’s business functions and broader business operations at an Asia Pacific and World Wide level.

Rotation 1: Apple Retail and Global Retail Support (in-store and in-office)

• Supporting Commercial Performance team in Ownership Operations with the collation and analysis of key data, working on several projects across APAC.

• Developed and collated data and insights for an in-store pilot program, presenting findings to key leaders across the business.

• Built an application that reads and synthesises key customer feedback whilst being a salesperson at Apple Chatswood Chase store, working on product sales, backstage operations and supporting Genius Bar & Today@Apple.

• Applying systems engineering principles to ensure effective requirements management, system architecture design, and verification/validation processes.

• Collaborate with internal and external stakeholders, such as the RAN, and industry partners, to identify requirements, address technical challenges, and foster strong relationships for effective capability delivery.

• Preparing comprehensive reports, briefings, and technical documentation to communicate program status, risks, and achievements to management, and other stakeholders.

• Developed processes for improving quality control standards for military grade robotics.

• Assisted the manufacturing of highly technical and intricate robotic systems.

• Designed test procedures and systems to further the customer experience.

• Practiced effective self-management protocols to utilise my working experience to develop and enhance my education.

• Developed Work Instructions for testing and manufacturing procedures that are optimised for efficiency.

• Developing a strong leadership profile by assisting in direction and management of thousands of patrons on event days.

• Developing an inviting customer experience by delivering first class relationships with patrons.

• Assisting in developing learning and training experiences for new staff.

Cashier, Bartender, Gaming Attendant

• Demonstrating key technical skills when fixing and performing maintenance on gaming machines.

• Facilitating training of new staff in proper function of club technology and computer-based systems.

• Monitoring gaming floor to ensure smooth operation of all machines and provided customer engagement.

Duty Manager

• Developed time control and task management by developing organisational systems.

• Developed a professional standard of customer relation and communication to all patrons.

• Practiced efficient team management managing 6 or more staff in nightly operations.